![]() ![]() Determine the relative importance of each CCR. Interrelationship matrix: Evaluate the relationship between your customer needs and CCRs.Customer critical requirements: The top row of the house contains the critical customer requirements (CCRs), also referred to as critical to customer (CTC).Customer needs: For each critical customer segment, capture customer feedback and VOC input consisting of your customer’s needs and the priority or weight of each need.Let’s briefly run through each room, the attic, and the basement to see how you can build this HOQ. HOQ is considered the primary tool in QFD and serves as the roadmap for describing the journey from initial idea to final product or service specifics.īelow is the template used for building your house. HOQ diagrams resemble the shape of a house and should be created using direct customer input if applicable. House of Quality, or HOQ, is a product planning matrix that is used to show how your customer requirements relate directly to the actions you can take to achieve those requirements. This article will discuss how to build the HOQ, present the benefits of the HOQ and some best practices to building and using the HOQ to develop your process or product to meet your customers’ needs and expectations. This approach is called Quality Function Deployment (QFD). HOQ is a summary diagram that is used as part of a structured approach to transform your voice of customer requirements into actual product specifications. ![]()
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